• Busy Camp-on / Call completion
  • Call Queue
  • CRM  Integration
  • IVR
  • Announcement Center
  • CDR
  • CDR Filters



Today, many small and medium sized businesses are choosing for on-premises IT solutions, which will fit their special business needs. As for the telephony systems, VoIP (Voice over IP) has emerged in the last years as major technology providing all necessary features that enterprise grade PBXs can offer.

One of the major functionalities that a VoIP system must provide are call center features, allowing SMBs to implement their own local call center and better serve their customers by phone calls.


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There are hundreds of different hardware/software providers across the globe that integrate call center functionalities into their solutions, and every call center system has its pros and cons. When selecting the right call center system for your business, contact center, or call center, it's important to decide which features you want your phone system to have.

Grandstream Networks, being the leading manufacturer of VoIP equipment, has built into its well-known UCM6XXX IP-PBX series many call center features that businesses are requesting and will continue to add more options to attend to its customer’s needs.

CALL CENTER SOLUTIONS

  • API Configuration
  • Call Barging Feature
  • Listen Spy
  • Whisper Spy
  • Barge Spy
  • Reporting Tools

Grandstream Call Center Solutions

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